Terms of service

Terms of Service

Last updated: [Insert today’s date]

Welcome to Ascensive. By using our website (www.ascensive.co.nz), placing an order, or interacting with our services, you agree to the terms outlined below. Please read them carefully.

1. General

These Terms of Service govern your use of our website and any purchases made through it. Ascensive Limited reserves the right to update or modify these terms at any time without prior notice. Continued use of the website after changes indicates your acceptance of the new terms.

2. Products & Availability

We sell Wellphone™ mobile devices. All products are subject to availability, and we reserve the right to discontinue or modify any product at any time.

We strive for accuracy, but occasionally product descriptions, images, or pricing may contain errors. We reserve the right to correct any such errors without liability.

3. Orders & Payments

All orders are subject to acceptance and availability.
We accept payment via Shopify Payments, Afterpay, and other secure payment methods integrated through our store.

You must provide accurate and complete billing and shipping information. Orders may be cancelled if this information is found to be false or misleading.

4. Shipping

We ship New Zealand-wide only using Post Haste.
Standard delivery timeframe is 2–5 business days after dispatch.
See our [Shipping Policy] for full details.

5. Returns & Refunds

We accept returns only for faulty items within 30 days of delivery.
Change-of-mind returns are not accepted.
Please refer to our [Returns & Refunds Policy] for full instructions.

6. Warranty

All Wellphone devices come with a 12-month warranty covering manufacturing defects.
Warranty does not cover damage caused by misuse, modification, or accidents.
See our [Warranty Policy] for full details.

7. Limitation of Liability

Ascensive is not liable for:

  • Any indirect, incidental, or consequential damages from the use or inability to use our products or website

  • Any loss due to user error, misuse, or unauthorised modifications of the product

All content on our website is provided “as is,” without warranties of any kind, either express or implied.

8. Privacy

We respect your privacy and handle your data responsibly.
Please review our [Privacy Policy] for information on how your data is collected, stored, and used.

9. Governing Law

These terms are governed by the laws of New Zealand.
Any disputes will be handled by the courts of New Zealand.

10. Contact Information

For questions about these terms, contact us at:
Sales@ascensive.co.nz
Ascensive Limited