Cancellation policy
Cancellation Policy
Last updated: 04/04/2025
At Ascensive, we understand that plans change. Please read our cancellation policy carefully before placing your order.
Can I Cancel My Order?
You may request to cancel your order before it has been shipped.
If the order has already been dispatched, cancellation is no longer possible, but you may be eligible for a return if the product is faulty (see our Returns Policy).
How to Cancel an Order
To request a cancellation, please email us at Sales@ascensive.co.nz as soon as possible with:
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Your full name
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Order number
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Reason for cancellation
We will confirm whether cancellation is possible and process any applicable refunds.
Refunds for Cancelled Orders
If your cancellation request is approved before shipping, we will issue a full refund to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Pre-orders
If we begin accepting pre-orders, you may cancel any pre-order up until the shipping date for a full refund. Once dispatched, the order will be treated as a regular purchase.
Right to Refuse Cancellation
Ascensive reserves the right to decline a cancellation request if the order has already been fulfilled or is in transit.
Need Help?
If you have questions or need assistance with an order, contact us at Sales@ascensive.co.nz — we’re here to help.