Shipping policy
Shipping Policy
Last updated: 04/04/2025
At Ascensive, we’re committed to getting your order to you quickly and safely. Please read our shipping policy below for all the details you need before placing an order.
Shipping Locations
We currently ship New Zealand-wide only.
International shipping is not available at this time.
Shipping Methods & Timeframes
All orders are shipped using Post Haste Couriers.
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Standard Shipping: 2–5 business days (after dispatch)
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Tracking details will be provided once your order has been dispatched.
Please note:
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Business days exclude weekends and public holidays.
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Delivery times may vary slightly based on location and courier demand.
Processing Time
We aim to process and dispatch all orders within 1–2 business days of purchase.
During busy periods (e.g. new product launches or public holidays), processing times may be slightly longer — but we’ll keep you informed!
Shipping Costs
Shipping costs are included in the cost of the purchase
Delivery Issues or Delays
If your order hasn’t arrived within the expected timeframe, please contact us at Sales@ascensive.co.nz and we’ll follow up with the courier on your behalf.
Shipping Address Errors
Please double-check your shipping address at checkout. We cannot take responsibility for delays or losses caused by incorrect or incomplete address details provided by the customer.
Questions?
If you have any questions about shipping or delivery, feel free to reach out to us at Sales@ascensive.co.nz — we’re happy to help!